Refund policy

Return & Refund Policy:

At Arbudda Apparels, we want you to feel confident when shopping with us. If your purchase isn’t right for you, we offer a simple 7-day return policy on our dresses, subject to the conditions below.

1. Return Eligibility

All dresses purchased from Arbudda Apparels are eligible for return within 7 days of delivery.

To be eligible for a return, the product must:

* Be returned within 7 days of delivery.
* Be unused and unworn.
* Be in its original condition.
* Have all original tags, labels and packaging attached, where applicable.
* Not be washed, altered, damaged or stained.
* Be accompanied by the order details or proof of purchase.

We may decline a return if the product shows signs of use, washing, alteration, stains, damage or other customer-caused wear.

2. Return Timeframe

You must request a return within 7 days from the date your order is delivered.

To initiate a return, contact us at:

Email: naughtygirls.aa@gmail.com
Phone: 9324191446

Please include your order number, product details and reason for return.

Once your return request is approved, we will provide instructions for returning the product.

3. Return Shipping Costs

For a return due to change of mind, size preference, colour preference or any other customer-initiated reason, the return shipping cost will be borne by the customer.

The applicable return shipping cost will be deducted/adjusted from the refund amount at the time the refund is processed.

For example, if your eligible refund is ₹1,500 and the applicable return shipping cost is ₹100, the refund after adjustment would be ₹1,400.

Return Shipping Cost: 100rupees

If the return is due to a wrong, damaged or defective product received from us, we will review the issue and, where the issue is verified to be our responsibility, the applicable return shipping cost will not be charged to the customer.

4. Refund Process

Once we receive your returned product, it will be inspected to confirm that it meets the return conditions.

After the return is approved, the refund will generally be processed within 5–7 business days.

The refund will be made through [original payment method / applicable payment method], subject to the payment provider’s processing timelines.

The amount refunded may be adjusted for applicable return shipping costs as described above.

Please note that the time taken for the refunded amount to appear in your bank account or payment account may depend on your bank or payment service provider.

5. Exchanges

We offer exchanges [AVAILABLE / SUBJECT TO SIZE AVAILABILITY].

If you would like to exchange a dress for another size, please contact us within 7 days of delivery.

Exchange requests are subject to:

* Product availability
* The product meeting our return-condition requirements
* The exchange being requested within the applicable timeframe

If the requested size or product is unavailable, you may be offered a refund in accordance with this policy.

Exchange shipping charges: 100 rupees

6. Damaged, Defective or Incorrect Products

We take great care when packing every order.

If you receive a product that is:

* Damaged
* Defective
* Incorrect
* Missing an item
* Significantly different from the product ordered

please contact us at naughtygirls.aa@gmail.com within 7 days of delivery.

Please provide:

* Order number
* Clear photographs/videos of the product
* Photographs of the packaging, where applicable
* A brief description of the issue

We will review the issue and, where verified, provide an appropriate resolution such as replacement, exchange or refund, as applicable.

Where the issue is attributable to us, the customer will not be required to bear the applicable return shipping cost.

7. Non-Returnable Products

Our dresses are generally returnable within 7 days, subject to the conditions in this policy.

A return may not be accepted where the product:

* Has been worn or washed
* Has been altered or modified
* Has stains, marks, odour or other signs of use
* Has been damaged after delivery due to customer handling
* Is missing its original tags or packaging where these are required for return
* Is returned after the 7-day return period

Any specific product that is clearly identified as non-returnable on its product page will be subject to that product-specific condition, where legally permissible.

8. Refunds for Cancelled Orders

If an order is successfully cancelled before dispatch and is eligible for cancellation, any payment already received will be refunded through the applicable payment method.

If an order has already been dispatched, the cancellation may not be possible and the customer may need to follow the return procedure after delivery.

9. Return Inspection

All returned products are subject to inspection.

We reserve the right to reject a return if the product does not meet the eligibility conditions described above.

If a return is rejected, we will communicate the reason to the customer and provide information regarding the next available steps.

10. Customer Support

If you have any questions about a return, exchange or refund, please contact us:

Arbudda Apparels
Email: naughtygirls.aa@gmail.com
Phone: 9324191446
Customer Support: Mon–Sat, 10am-8pm
Address: 310, Om Gopal, Garage Gully, Dadar west, MUM-400028

We aim to handle every return fairly and transparently and help resolve customer concerns as quickly as possible.

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Quick policy summary

↩️ Return window: 7 days from delivery
👗 Dresses: All dresses are returnable, subject to the policy conditions
📦 Product condition: Unworn, unused and in original condition
🚚 Customer-initiated return: Return shipping cost borne by customer and adjusted from refund
❌ Damaged/wrong/defective product: Contact us within 7 days for resolution
💰 Refund processing: 5–7 business days after return approval/inspection
📧 Returns: naughtygirls.aa@gmail.com