Terms of service

Terms of Service

Welcome to Arbudda Apparels. These Terms of Service (“Terms”) govern your access to and use of our website, products and online services. By accessing our website or placing an order, you agree to these Terms.

These Terms are intended for an e-commerce business operating in India and should be read together with our Privacy Policy, Shipping Policy and Returns & Refund Policy. We have also taken into account the information and disclosure requirements under India’s Consumer Protection (E-Commerce) Rules, 2020. 

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1. About Us

The website and online store are operated by:

Business Name: Arbudda Apparels
Email: naughtygirls.aa@gmail.com
Address: 310, Om Gopal, Garage Gully, Dadar west, MUM-400028
Phone: 9324191446
Customer Support Hours: Mon–Sat, 10am-8pm

Throughout these Terms, “Arbudda Apparels”, “we”, “us” and “our” refer to the business operating this website.

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2. Account Terms

You may be able to create an account to make purchases, view your order history and access other features of our website.

You agree to:

* Provide accurate and complete information.
* Keep your account information up to date.
* Keep your login credentials confidential.
* Be responsible for activity carried out through your account.
* Notify us if you believe your account has been accessed without your permission.

You must not create an account using false information or impersonate another person.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully or in violation of these Terms.

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3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements, prices and other information displayed on our website are accurate.

However, colours displayed on your device may vary slightly depending on your screen, device settings and lighting conditions.

Minor variations in appearance, texture, colour or finishing may occur and will not necessarily constitute a defect.

If you receive a product that is defective, damaged, incorrect or materially different from the product described on our website, please contact us according to our Returns & Refund Policy.

We reserve the right to correct genuine errors or inaccuracies in product information.

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4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

The applicable price, taxes and other mandatory charges will be displayed during the checkout process as required by applicable law. E-commerce rules require relevant pricing, payment, delivery, return/refund and other information to be displayed clearly to consumers. 

Available payment methods may include:

* UPI
* Credit/debit cards
* Net banking
* Wallets
* Other payment methods made available through our payment partners

Payment processing may be handled by third-party payment service providers. We do not generally store complete payment credentials such as your full card number or UPI authentication credentials.

We reserve the right to correct pricing or listing errors. If an order has been placed at an obviously incorrect price due to a technical or typographical error, we may contact you before processing the order.

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5. Order Placement and Acceptance

Placing an order on our website constitutes a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or another communication channel.

An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to cancel or decline an order in circumstances including:

* Product unavailability
* Incorrect product or pricing information
* Suspected fraudulent or unauthorised activity
* Incorrect or incomplete delivery information
* Technical errors
* Restrictions relating to delivery locations
* Other circumstances permitted under applicable law

If we cancel an order for which payment has already been received, we will process the applicable refund through the relevant payment method, subject to applicable law and our refund policy.

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6. Shipping and Delivery

We currently ship to All Over India.

Estimated delivery timelines will be displayed on the website or communicated to you where applicable.

Delivery timelines are estimates and may be affected by factors outside our reasonable control, including:

* Courier delays
* Weather conditions
* Natural disasters
* Public holidays
* Strikes or transportation disruptions
* Incorrect or incomplete delivery information
* Events beyond our reasonable control

We will make reasonable efforts to ensure orders are dispatched and delivered within the stated timeframe.

If an order is materially delayed beyond the stated delivery schedule, please contact us so that we can investigate the shipment.

Nothing in these Terms is intended to exclude any consumer rights or remedies available under applicable Indian law. The Consumer Protection (E-Commerce) Rules, 2020 contain requirements concerning delivery, returns and refunds, including circumstances involving defective/non-conforming products or delivery later than the stated schedule, subject to applicable exceptions. 

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7. Returns, Exchanges and Refunds

Our return, exchange and refund conditions are described in our Returns & Refund Policy.

Before placing an order, customers should review that policy for information regarding:

* Products eligible for return
* Return/exchange time limits
* Product condition requirements
* Non-returnable products, if applicable
* Return shipping charges
* Refund processing
* Exchange availability
* Damaged or incorrect products

Where a product is defective, deficient, materially different from what was advertised/agreed, or another legally protected circumstance applies, applicable consumer rights will continue to apply.

Our policies will not restrict rights or remedies that cannot legally be excluded under Indian law. The Consumer Protection (E-Commerce) Rules require relevant return, refund, exchange and delivery information to be made clearly available to consumers. 

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8. Cancellations

Orders may be cancelled before dispatch subject to the cancellation conditions displayed on our website.

Once an order has been dispatched, cancellation may not be possible and the customer may instead need to follow the applicable return procedure.

If a cancellation is accepted and payment has already been received, the applicable refund will be processed through the relevant payment method.

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9. Prohibited Uses

You agree not to use our website or services:

* For any unlawful purpose.
* To violate applicable laws or regulations.
* To provide false or misleading information.
* To impersonate another person or business.
* To interfere with the security or operation of our website.
* To attempt unauthorised access to our systems.
* To introduce viruses, malware or other harmful code.
* To scrape, copy or reproduce website content without permission.
* To use automated systems to place fraudulent or abusive orders.
* To engage in fraudulent payment activity.
* To abuse promotional codes, discounts or referral programmes.
* To harass, threaten or abuse our employees, representatives or customers.

We may restrict or terminate access to our services where prohibited conduct is identified, subject to applicable law.

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10. Intellectual Property

Unless otherwise stated, the content of this website—including our brand name, logo, photographs, graphics, product descriptions, designs, text, videos and other original content—is owned by or licensed to Arbudda Apparels.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without our prior written permission, except where permitted by applicable law.

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11. Third-Party Services and Links

Our website may use third-party services such as:

* Shopify
* Payment gateways
* Courier and logistics providers
* Analytics services
* Marketing platforms
* Communication services

Third-party services may have their own terms and privacy policies.

Our website may also contain links to third-party websites. We are not responsible for the content, availability, security or privacy practices of websites that we do not operate.

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12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be uninterrupted, error-free or available at all times.

Temporary interruptions may occur due to maintenance, technical problems, updates, security issues or circumstances outside our reasonable control.

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13. Limitation of Liability

To the extent permitted by applicable law, Arbudda Apparels will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law, including applicable consumer rights.

Our liability, where legally permitted to be limited, will generally be limited to the amount paid by the customer for the particular product or order giving rise to the claim.

Nothing in this section is intended to remove statutory rights available to consumers.

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14. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, governmental restrictions, strikes, transportation disruptions, technical infrastructure failures or other force majeure events.

Where reasonably possible, we will inform affected customers and take reasonable steps to minimise the impact.

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15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

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16. Customer Support and Grievance Redressal

We aim to resolve customer concerns fairly and efficiently.

For questions, complaints, order issues or grievances, please contact:

Email: naughtygirls.aa@gmail.com
Phone: 9324191446
Customer Support Hours: Mon–Sat, 10am-8am
Grievance Officer: Hruday Jain
Designation: Online Founder
Grievance Email: naughtygirls.aa@gmail.com
Address: 310, Om Gopal, Garage Gully, Dadar west, MUM-400028

Applicable Indian e-commerce rules require e-commerce entities to provide relevant business and customer-care/grievance information and establish an appropriate grievance-redressal mechanism. 

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17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services or applicable laws.

When we make changes, we will update the “Last Updated” date at the beginning of this page.

Your continued use of our website after updated Terms are posted will be subject to the revised Terms, to the extent permitted by applicable law.

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18. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction that such laws confer on consumer authorities/commissions, courts and other competent forums, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India.

Nothing in this clause is intended to deprive a consumer of any mandatory statutory right or forum available under applicable Indian law.

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19. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally possible.

The remaining provisions will continue to apply.

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20. Contact Us

If you have questions regarding these Terms, please contact us:

Arbudda Apparels
Email: naughtygirls.aa@gmail.com
Phone: 9324191446
Address: 310, Om Gopal, Garage Gully, Dadar west, MUM-400028
Customer Support: Mon–Sat, 10am-8pm.